love the NHS, but…’: preventing needless harms caused by poor communications in the NHS

Demos – November 2023

This report makes a case for the urgent need to improve communication within the NHS. It found that more than half (55%) of people have experienced poor communications from the NHS in the past five years, and 1 in 10 say their care has been affected as a result. Demos calls on the government for: an expansion of the system of care co-ordinators; an expansion of the system of care navigators in GP surgeries; and improvements to the uptake and use of the NHS app.

Read the Report – ‘I love the NHS, but…’: preventing needless harms caused by poor communications in the NHS